Privacy and Cookie Policy
How do we protect your information?
Protecting your information is our top priority. Your information is secured by our use of a secure server (SSL) when you place your order. Your information is encrypted by the software before it is sent to us. All access to this information is limited and protected against unauthorized use. Our secure site is recognized and certified by GoDaddy SSL, a leading computer network security company.
What types of personal information do we collect?
We collect and store personal information that you provide to us when you shop online, request information or contact customer service by telephone or e-mail. This information is used to process orders, suggest products or services that may be of interest to you and to provide services that will give you the best shopping experience while using our retail website. Personal information may include, but is not limited to the following:
Online Purchases
- When you make an online purchase, it is necessary to give us your name, e-mail address, shipping address, billing address and credit card information to complete your purchase. If you create an online account, the same type of information is collected and stored as a convenience to expediting your shopping process.
Customer Service
- Customers who contact our customer service center, may be asked to provide personally identifying information so that we can create an account or reference your account in order to best assist you with your call.
Merchant Ratings
- You may be sent an email asking to rate our services. We ask for this information out of good faith and you have no responsibility to complete this request.
Authorized Third Parties
There is a link on our "Order Confirmation" page that directs customers to Bizrate Merchant Ratings. This website makes an offer of rebates and discounts as a bonus for rating our site. You are not required to fill out ratings for our website, and DPI Offroad Brands DBA's Tuff Country EZ Ride Suspension is not responsible for the use of Bizrate Ratings. If you follow the link and only if you accept the offer, DPI Offroad Brands DBA's Tuff Country EZ Ride Suspension will receive a copy of the review you left. These reviews may be used as public information to help us learn and do a better job to serve you.
What are cookies?
Cookies are small pieces of data that are sent by our web server and stored on your web browser once you access our website. Cookies help track website activity and process you through our website by storing information such as visitor preferences, pages accessed, etc. We do not store any other personally identifying information. Cookies help us to remember your information so that you don't have to reenter it every time you visit our websites. If you do not want to receive cookies, you can disable them in your browser preferences. Unfortunately this will disable full capabilities of our website. If you do not want cookies stored, we suggest placing your order and then deleting the cookies once you have finished your shopping or browsing session.
How do we use the information that we collect?
Our goal is to provide you with the most efficient, hassle-free shopping experience possible. We may use the information that you provide us:
- To enable you to make online purchases.
- To send you catalogs, direct mailings and requested product and service information in the mail.
- To notify you by mail or e-mail of special promotions, upcoming events or new products or services.
- To create account information, user friendly shopping tools and other site features that will give you a more personalized shopping experience.
Direct Mailings and E-mail
Occasionally we will use your mailing address or e-mail address to send you information about new products, direct mail materials, sales promotions, or web-only exclusives. You will also be automatically eligible for and may receive similar promotional information via e-mail from our affiliated companies and brands regarding their special announcements about that brand's products and services, sales and other promotions. If you do not wish to receive offers via direct mail, you can contact us using our Customer Service e-mail form at DPI Offroad Brands DBA's Tuff Country EZ Ride Suspension. If you do not wish to receive offers from our affiliates or from DPI Offroad Brands DBA's Tuff Country EZ Ride Suspension via e-mail, please send us your full name (first and last), complete mailing address and your e- mail address to customer service. Please be aware that we will never rent or sell your e-mail address to outside marketing companies.
Third Party Links
Our websites may include links to other websites that might take you away from our site, such as sites of outside business partners, vendors and advertisers. These sites have separate privacy and data collection practices. DPI Offroad Brands DBA's Tuff Country EZ Ride Suspension has no control over such websites and is not responsible or liable for the privacy practices or information-gathering practices of other entities or websites. Except as stated in this Privacy Statement, we will not provide any of your personal information to these third parties without your prior consent.
Consent
By using our website, you consent to the collection and use of information by DPI Offroad Brands DBA's Tuff Country EZ Ride Suspension and Daystar Products International. If you have any questions or comments regarding this policy, please contact us at sales@tuffcountry.com. Remember our mission is to make sure your information is safe and secure.
Product Images Disclaimer
DPI Offroad Brands DBA's Tuff Country EZ Ride Suspension may use images that are owned by other companies, brands or individuals. We do not claim the rights to any copyrighted image. Images are used for information purposes to inform our customers of product information. Please contact us directly if you feel your image or logo is not used in a way you don't want reflected. DPI Offroad Brands DBA's Tuff Country EZ Ride Suspension is not legally liable for the use of any copyright image without notification to remove this image or content first.
Compliance with Law and Fraud Protection
We may collect and disclose any information, including personally identifiable and transactional information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may collect and possibly share personally identifiable information and any other information available to us in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.