Return Policy and Procedure

**WHOLESALE CUSTOMERS PLEASE COORDINATE RETURNS WITH YOUR SALES REPRESENTATIVE**

Returns are only accepted for new items, purchased through the website within 30 days, that have not been installed or used, and warranty items that have a manufacturer defect, as identified using the manufacturer's guidelines for warranty product. (Items purchased from Tuff Country EZ Ride Suspension Dealers or stores must be returned to those stores in conjunction with that store's policy.)

We do not accept returns on incomplete “kits” or individual component parts. Special order items and raw parts are also not returnable.

Part shortages, incorrect items, or any other issues with your order must be reported to Tuff Country EZ Ride Suspension within 30 days of the purchase invoice date. We will not accept any incorrect parts that have been installed or modified in any way. If a part is not fitting correct please contact our tech dept – tech@buytuffcountry.com

If you return an item that is missing the original hardware or any other components or instruction manuals, the cost of these items may be deducted from your refund, or your return may be denied entirely.

Refunds will be given on product only! Labor/installation charges, shipping, or any other charges will not be refunded.

Note: Returns may be subject to up to a 15 percent restocking fee depending on the condition of the returned merchandise and packaging.

To avoid restocking fee’s, all items must be returned in the original packaging, cannot be damaged or installed and must be in good sellable condition. Boxes should not be damaged beyond repair.

Tuff Country EZ Ride Suspension will not accept damaged product due to improper packing by customers.

Shipping Costs:

Shipping charges are not refundable.

Returned product must be sent with freight prepaid.

**Tuff Country EZ Ride Suspension will cover all shipping costs if you received an incorrect or NEW-defective item.

Defective Product:

Any defective product will need to go through our warranty process – please contact Customer Support to start.

An RMA# must be obtained before defective product will be accepted.

Obtaining an RMA#:

To return new product, you must first contact Tuff Country EZ Ride Suspension (800-288-2190 or returns@buytuffcountry.com) within 30 days of the purchase invoice date to obtain an RMA (Return Merchandise Authorization) number. RMA numbers are valid for 30 days.

Timelines on warranty product will vary depending on the kit.

Returns will not be accepted without an RMA number.

Receiving a Refund:

Once we receive your package, we will process your refund immediately. You can expect to see your credit within 5 to 10 business days.

Refund totals may vary depending on circumstance and the criteria listed within our policy.

Order Issues

• Damaged Package - in the event that your product arrives damaged from the shipping company (UPS, Truck Freight) please contact our customer service team at 800-288-2190 or cutomerservice@buytuffcountry.com. Please keep the product in the original packaging, the shipping company may need it for inspection.
• Defective or Incorrect Product - if the product(s) you ordered are defective or incorrect please do not modify or install them. Contact our customer support team at 800-288-2190 or sales@buytuffcountry.com
• Lost Package - if your product(s) have not arrived, but the tracking number shows a delivery date immediately contact our support team and we will identify the issue.

Tax Exempt/Wholesale

• Tax Exempt: If you are purchasing for a company for resale purposes and are in a state that we are required to collect sales tax, please contact our sales department at 800-288-2190 or sales@buytuffcountry.com
• Wholesale Customers: for businesses that are interested in purchasing at wholesale prices please contact our sales team800-288-2190 or sales@buytuffcountry.com to for more information on our wholesale programs.